> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.puppetvendors.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Deactivate Vendor Shipping Rates 

This article guides you on how to **DEACTIVATE** using PuppetVendors for your store shipping rate provider at Shopify checkout.

1. Go to your Shopify admin **Settings** > **Shipping and delivery** and then click on **Manage**
![Shipping and delivery settings](https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/screenshot-2023-03-27-at-62908_99eltp.png)

2. Create a new Shipping rate that will replace the rates set by PuppetVendors. Scrolling down the page and under **Shipping origins** section, click on the **Add rate** under where PuppetVendors is listed.

||| Note: This is important to continue allowing your customers to be able to continue checking out on your Shopify store.

![Add shipping rate](https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/screenshot-2023-03-30-at-52803_o9rvmk.png)


3. Look for **PuppetVendors (1)** under the Carrier name section followed by **... (2)** and then click on the **Delete** (3) button.

![Remove PuppetVendors shipping rates](https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/screenshot-2023-03-30-at-52144_1lg4gyp.png)

 
4. Now go to PuppetVendors dashboard, go to **Settings > Shipping Rates** and click on the **X (deactivate)** button. 

![Deactivate Shipping Rates on PuppetVendors](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/dsr1_1p1ytyy.jpg)