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# Fulfillments feature add-on module

The updated Fulfillments feature now connects directly to the Shopify fulfillment service.

##### Article Contents

1. [What is the Fulfillments feature?](#5-what-is-the-fulfillments-feature)
2. [How the feature appears on the merchant and vendor portals](#5-how-the-feature-appears-on-the-merchant-and-vendor-portals)
3. [How to set the Fulfillments feature](#5-how-to-set-the-fulfillments-feature)
4. [How Fulfillments work (video recording)](#5-how-fulfillments-work-video-recording)
5. [Related Links](#5-related-links)


##### What is the Fulfillments feature?

Fulfillments will allow you and/or your vendors to

1. Filter fulfillment statuses and events
2. Fulfill items directly in the vendor portal
3. Fulfillment Settings - Control what your vendors can do and update
* Can vendors fulfill items or only view them?
* Can vendors cancel fulfillments or only create them?
* Can vendors update fulfillment events and what events are available?
* When a vendor fulfills an item, do customers get notified via email?


##### How the feature appears on the merchant and vendor portals

Once you have the Fulfillments Add-on feature, the Fulfillments tab will appear on your merchant portal and on your vendors' portal.

![Fulfillments tab - Merchant Portal](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/f-mp_19pj7h6.jpg)

![Fulfillments tab - Vendor Portal](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/f-vp_qwl4oq.jpg)

##### How to set the Fulfillments feature

To configure this feature's settings, go to **Settings** > **Fulfillments** and choose your preferred settings.

![Fulfillment Settings](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/fset_19af2dz.jpg)emember to hit the **Save** button to save your preferences.


##### How Fulfillments work (video recording)

**Merchant Portal - How merchants may use this and streamline fulfillments**

${frame}[Fulfillments](https://www.loom.com/embed/bd107483c56540039cda3c4c3deb493e)
**Vendor Portal - How vendors may use this to fulfill orders and track fulfillments**

${frame}[Fulfillments on the Vendor Portal](https://www.loom.com/embed/918b08c568794f0ea01e776ac1d25f86)


##### Related Links

[How to bulk fulfill orders via CSV](https://help.puppetvendors.com/en/article/how-to-bulk-fulfill-orders-via-csv-xeztqk/)

[Supported Tracking Company List](https://help.puppetvendors.com/en/article/supported-tracking-company-list-1u31b19/)

[Activate Vendor Shipping Rates](https://help.puppetvendors.com/en/article/activate-vendor-shipping-rates-10h4i4b/)