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# How to refund shipping charges

### This article demonstrates how to process a shipping refund on your Shopify store so it reflects correctly in PuppetVendors.

For instances wherein there are some shipping errors - wrong address, shipping method and the likes, you can issue refunds for the shipping charges.  Here are the steps to do it:

1. Go to Shopify Admin > Orders and choose the order wherein the shipping charges will be refunded.  Click the **Refund** button

2. This page will appear.  Click the box to **Refund Shipping** fee

![Refund shipping](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rsc2_1kxgqum.jpg)


3. Add a **Reason for refund**
![Reason for Refund](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rsc3_vta2c5.jpg)

1. Under the **Summary** field, you can choose the **refund method**. We recommend that you set this to the **Original payment** which will trigger a refund based on whatever payment method that was used by your customer.

![Refund method](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rsc4_hji0xp.jpg)
In this sample, the customer paid via *Cash on Delivery* and the amount available for refund will show.


5. You have the option to **Send notification to the customer once refund is confirmed**

![Send notification once refund is finalized](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rsc5_5blivg.jpg)
6. After clicking the **Refund button**, there will be an alert that the amount was refunded and the order status will change from **Paid** to **Partially refunded**.
![Status change from Paid to Refunded](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rsc6_1f8iihe.jpg)
7. The order status will reflect in PuppetVendors.

![Partially Refunded status](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rsc7_3jiynd.jpg)
You can refer to this guide for reference:

${frame}[How to refund shipping charges](https://www.loom.com/embed/a14444198c5b4fb7a1b9624cc3a133bb)