> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.puppetvendors.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Vendor's Returns and Shipping Policies

PuppetVendors now makes it possible for you to show your vendors' own return and shipping policies.

|| We recommend verifying that your vendors’ return and shipping policies are consistent with your established policies to avoid any potential conflicts before activating this feature.

###### Article Content
1. [What are returns and shipping policies?](#6-what-are-returns-and-shipping-policies)
2. [How to activate returns and shipping policies for your vendors](#6-how-to-activate-returns-and-shipping-policies-for-your-vendors)
3. [How your vendors can set up their returns and shipping policies in their vendor portal](#6-how-your-vendors-can-set-up-their-returns-and-shipping-policies-in-their-vendor-portal)
4. [How this appears on your Shopify Store](#6-how-this-appears-on-your-shopify-store)
5. [How to activate returns and shipping policies for your vendors (video recording)](#6-how-to-activate-vendors-returns-and-shipping-policies-video-recording)

###### What are returns and shipping policies?

A return policy is **a document that outlines the rules for returning purchased goods or services**. These policies often show refund information, returns requirements, timeframes, and customer support contact details.

Shipping policies, on the other hand, is **a document that outlines the rules for shipping goods to the customer or the rules for returning goods**. These policies often include details like costs, delivery times and dates, and what to do if the product is damaged upon delivery.

Vendors may have separate return and shipping policies, but you determine whether these are shown on your store. This control is especially important when vendors fulfill orders, as their policies may directly impact your customers.

###### How to activate returns and shipping policies for your vendors

1. Go to **Settings**
2. Then **Users**
3. Next, click **Profile**
![Vendor Profile Settings](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp1_cpc0fa.jpg)
4. Scroll down to find the box corresponding to **Returns**
5. Click the box for **Shipping**
6. Click the **Save **button to save your entries
![Returns and Shipping option](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp2_b20lz9.jpg)
To confirm this:

1. Go to **Vendors** 
2. Then **Manage Vendors (Commissions and Profile)**
3. Click on the **Settings **link corresponding to your vendor of choice.

![Vendor Settings](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp3_2bcba2.jpg)
4. The vendor settings will appear.  Scroll down to **Profile**
![Vendor Profile Page](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp4_1oanx82.jpg)
5. You will find the Returns and Shipping Policy fields enabled
![Returns and Shipping fields](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp5_5c9hqz.jpg)

###### How your vendors can set up their returns and shipping policies in their vendor portal

Once logged in to the vendor portal, vendors can go to the **Profile **tab and scroll down to the **Returns and Shipping Policy** fields.  Once added, they can then click the **Save** button to save their policies.

![Vendor Portal Profile tab](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp6_xkrc6w.jpg)

![Returns and Shipping Policy fields](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp7_1yxu7nk.jpg)
###### How this appears on your Shopify store

The Returns and Shipping Policy icons will appear on the vendor's banner page.  Your customers can click on these to show the vendors' return and shipping policies.

![Banner Page](https://storage.crisp.chat/users/helpdesk/website/-/c/f/9/b/cf9b185a0b087000/rasp8_wvynaf.jpg)
###### How to activate Vendors' Returns and Shipping Policies (video recording)

${frame}[How to activate Vendors' returns and shipping policies](https://www.loom.com/embed/11a0682565ba4fc795dfaf121b59ed53)