Articles on: White-label

Enable and set-up White Label feature - GoDaddy / Namecheap / Shopify

The article describes how you can set up your custom vendor portal domain once you have enabled (upgraded) to add the White-label add-on.


  1. Go to Settings then White-label followed by Branding and Domain. Enter your desired custom domain in the format of your-website.com. This will be the new domain where your vendors will be able to access their portal and view sales and manage their products.


Enter your Portal Domain


  1. Tick the box next to the Completed Domain Setup? link before hitting the Save button.
  2. You are now correctly set-up in Puppet Vendors.
  3. The next step will be to set-up a CNAME with your domain provider. Common domain providers are GoDaddy, Shopify, and Namecheap and below are how-to guides on how to set them up.


How to set-up a PuppetVendors portal CNAME on GoDaddy


  1. Sign in to your GoDaddy admin.
  2. Select an individual domain to access the Domain Settings page.


Select your Shopify domain


  1. Select DNS to view your DNS records.


Select DNS


  1. Click on the Add New Record button and then select CNAME from the Type menu


  1. Enter Name: portal and Value: portal.puppetvendors.com exactly as is and then save it.


  1. Your vendors will now be able to access your white-label domain URL within 24 hours if the set-up was successful.


How to set-up a PuppetVendors portal CNAME on Namecheap


  1. Sign into your Namecheap account
  2. Select Domain List from the left side menu and (3) click the Manage button next to your Shopify domain


Manage Domain


  1. Navigate to the Advanced DNS tab and (5) click the Add New Record button in the Host Records section



  1. Select CNAME Record from the drop-down menu for Type, enter Host: portal and Value: portal.puppetvendors.com exactly as is and then save it.


Namecheap Host and Value


  1. Your vendors will now be able to access your white-label domain URL within 24 hours if the set-up was successful.


How to set-up a PuppetVendors portal CNAME on Shopify


  1. From your Shopify admin, go to Settings > Domains.
  2. Click the domain that you want to configure.


Make sure to only select a primary domain if you see your domain name (panthercommerce.com) on the list and not if you see "domain.myshopify.com".


Select primary domain


  1. Click Domain settings > Edit DNS settings.
  2. Click Add custom record, and then select the record type that you want to add.


Add CNAME


  1. Enter Name: portal and Points to: portal.puppetvendors.com exactly as is, and then click Confirm.


Enter CNAME values


  1. Your vendors will now be able to access your white-label domain URL within 24 hours if the set-up was successful.



If you are using Cloudflare, please turn off the proxy.



Changes can take up to 24 hours after updating the values on these providers. You and your vendors will then be able access the vendor portal at the desired url in the format of https://portal.your-website.com


Updated on: 27/06/2025

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