How to find Shippo's access token?
This article explains how to find Shippo's access token, which enables real-time shipping rates and printing shipping labels.
Create a new Shippo account or log into your existing Shippo account by visiting here.
Visit Shippo settings (#1) followed by the Carriers menu on the left (#2) (Refer to Image 1)
Activate at least 1 shipping Carriers service under the Shippo Accounts (#3) tab or connect to your own account by clicking on Your Accounts tab #4. (Refer to Image 1)
Make sure your Shippo account is activated and has a balance to generate Shipping labels
Scroll to the bottom left. Click on API under the Advanced section. (Refer to Image 2)
Click on the Request Live Token (#2) button. You will be taken to a page to complete an activation form. Complete it and wait to receive confirmation of activation.
Once you have the token, visit PuppetVendors settings -> Shipping (left hand navigation) -> Shippo & ShipStation Integration.
Your vendors will now be able to start generating shipping labels directly in the vendor portal.
If the Shipping Labels generated shows "Testing/Sample" on it, this means that you have not removed the Test mode on your Shipping Carriers.
How to resolve?
Visit your Shippo Settings (#1) -> Carriers (#2), under your Shippo Accounts or Your Accounts and then click on the Edit (#3) button.
Make sure you are not in test mode.
Create a new Shippo account or log into your existing Shippo account by visiting here.
Visit Shippo settings (#1) followed by the Carriers menu on the left (#2) (Refer to Image 1)
Activate at least 1 shipping Carriers service under the Shippo Accounts (#3) tab or connect to your own account by clicking on Your Accounts tab #4. (Refer to Image 1)
Make sure your Shippo account is activated and has a balance to generate Shipping labels
Scroll to the bottom left. Click on API under the Advanced section. (Refer to Image 2)
Click on the Request Live Token (#2) button. You will be taken to a page to complete an activation form. Complete it and wait to receive confirmation of activation.
Once you have the token, visit PuppetVendors settings -> Shipping (left hand navigation) -> Shippo & ShipStation Integration.
Your vendors will now be able to start generating shipping labels directly in the vendor portal.
Troubleshoot Errors
If the Shipping Labels generated shows "Testing/Sample" on it, this means that you have not removed the Test mode on your Shipping Carriers.
How to resolve?
Visit your Shippo Settings (#1) -> Carriers (#2), under your Shippo Accounts or Your Accounts and then click on the Edit (#3) button.
Make sure you are not in test mode.
Updated on: 15/06/2025
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