Troubleshooting Products not showing on Shopify

If your vendor cannot:

view the Products tab
create new products
update existing products

Verify the Product Settings in the Merchant Portal. To view this, go to Settings > Products > Permissions. The options (show products tab, create new products and update existing products) are likely disabled.

Product Permissions

If these settings are activated, any modifications made in the vendor portal should be synch in the merchant portal. These should also appear in Shopify.

Also check on where the products are published under the 'Publish To' field

Updated on: 23/06/2025

Was this article helpful?

Thank you!