Activate Vendor Shipping Rates

This article guides you on how to allow your vendors to set up custom shipping rates at Shopify checkout.

Article Contents

1. Requirements
2. Expected Outcome
3. Third-Party Calculated Shipping Rates (video recording)
4. How to Activate Vendor Shipping Rates
5. Handling Errors

Requirements

In PuppetVendors, you must have the Fulfillments feature add-on ($14/month), and in Shopify, your store must be on any of the following plans:

• A development store
• Confirm eligibility by contacting Shopify support ( More info.)
• You are on the Shopify Grow **(Available for an additional monthly fee, or included with annual billing), Shopify Advanced, or Shopify Plus** plan
• Must only use the shipping rates on PuppetVendors to set up shipping rates

Expected Outcome

Third-Party Calculated Shipping Rates (video recording)

How to Activate Vendor Shipping Rates

1. Activate Shipping Rates by going to Settings > Shipping > Shipping Rates and click on the Create Shipping Rate. You can then start creating shipping rates for your vendors.

2. Tell Shopify to use PuppetVendors as a shipping rate provider.

• Go to Settings
• Shipping & delivery
• Click on Manage

• Create zone

• Enter a zone name
• Select countries your vendor ship to

• Once the zone is created, Add rate to the zone that you just created.

• Make sure your settings match with the image below when adding a rate.

3. Set a default or fallback shipping rate. In the event that the vendor rates set up within the app does not show for any reason, this rate will be shown in its place preventing any potential checkout issues. Define a custom backup rates by order value option is recommended for the fallback rate.

Handling errors

1. Error Message: Carrier Calculated Shipping must be enabled for your store before enabling: PuppetVendors - Marketplace Shipping Rate Provider

Please confirm with Shopify support that you have Carrier Calculated Shipping enabled. Conditions for this includes

2. To add Carrier-Calculated Shipping, contact Shopify Support and mention that you wish to activate Carrier Calculated Shipping Rates.

Updated on: 20/03/2026