Activate Vendor Shipping Rates
Expected Outcome
This article guides you on how to allow your vendors to set-up custom shipping rates at Shopify checkout.
Requirements:
Your store must be on any of the following Shopify Plans:
- A development store
- Advanced Shopify plan or higher (If paid annually, real-time Shipping rates is free)
- Confirm eligibility with by contacting Shopify support ( More info.)
- If eligible, ask Shopify Support to add real-time Shipping rates for $20 a month
- Must only use the shipping rates on PuppetVendors to set up shipping rates
HOW TO ACTIVATE VENDOR SHIPPING RATES
- Activate Shipping Rates by going to Settings > Shipping > Shipping Rates and click on the 'Create Shipping Rate'. You can then start creating shipping rates for your vendors.
- Tell Shopify to use PuppetVendors as a shipping rate provider.
- Go to Settings
- Shipping & delivery
- Click on Manage
- Create zone
- Enter a zone name
- Select countries your vendor ship to
- Once the zone is created, Add rate to the zone that you just created.
- Make sure your settings match with the image below when adding a rate.
- Set a default or fallback shipping rate. In the event that the vendor rates set up within the app does not show for any reason, this rate will be shown in its place preventing any potential checkout issues. Define a custom backup rates by order value option is recommended for the fallback rate.
Set-up demo
Handling errors
- Error Message: Carrier Calculated Shipping must be enabled for your store before enabling: PuppetVendors - Marketplace Shipping Rate Provider
Please confirm with Shopify support that you have Carrier Calculated Shipping enabled. Conditions for this includes
- Being on the the Basic Shopify plan but paid for annually - Reach out to support to activate this once you have paid annually
- Being on the Advanced Shopify plan or higher
Updated on: 30/06/2025
Thank you!