Troubleshooting Vendor Log in Issues
This article describes how you will be able to resolve your log in issues.
If you are using 1 email address to log into multiple vendor accounts, you need to use the password of the vendor account requested.
Example of requested accounts to be able to switch between accounts:
Vendor 1 | Email: test@puppetvendors.com / Password: password / Date: Yesterday
Vendor 2 | Email: test@puppetvendors.com / Password: test / Date: Today
To log into your account, you will need to use the login credentials for Vendor 2
Email: test@puppetvendors.com / Password: test
Logging in with the credentials for Vendor 1 will be incorrect. However, you will still be able to switch to Vendor 1.
You may also request a new password by doing the following
On the log in page, click on the "Forgot Password" button.
![Step 1](https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/image_1nn70vr.png)
Enter your account email address in the email box as shown in the figure below.
![Step 2](https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/image_o1cnum.png)
An email with instructions will be sent to the email you entered in step 2 if it exists.
Follow the instructions in the email and reset your password.
Log into your vendor portal using the new password.
If you are using 1 email address to log into multiple vendor accounts, you need to use the password of the vendor account requested.
Example of requested accounts to be able to switch between accounts:
Vendor 1 | Email: test@puppetvendors.com / Password: password / Date: Yesterday
Vendor 2 | Email: test@puppetvendors.com / Password: test / Date: Today
To log into your account, you will need to use the login credentials for Vendor 2
Email: test@puppetvendors.com / Password: test
Logging in with the credentials for Vendor 1 will be incorrect. However, you will still be able to switch to Vendor 1.
You may also request a new password by doing the following
On the log in page, click on the "Forgot Password" button.
![Step 1](https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/image_1nn70vr.png)
Enter your account email address in the email box as shown in the figure below.
![Step 2](https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/image_o1cnum.png)
An email with instructions will be sent to the email you entered in step 2 if it exists.
Follow the instructions in the email and reset your password.
Log into your vendor portal using the new password.
Updated on: 21/08/2023
Thank you!