Notifications

This article demonstrates how you may enable or disable new order email notifications for each of your vendors and also, how to prevent them from going to spam.

Article Content

1. Types of Notifications in PuppetVendors
2. How to enable/disable notifications (video recording)
3. How to enable/disable notifications
4. How to avoid emails going to spam
5. How to add a contact to your Gmail account (video recording)
6. How to add a contact to your Hotmail account (video recording)

Types of notifications in PuppetVendors

Available notification options are:

Orders

New order to vendor - Your vendors are automatically notified when they receive a new order.

Merchant notifications

New vendor signup request - You will receive an email notification as soon as a potential vendor requests an account via your signup page.

Vendor account & access
Vendor approval/invitation - Emails sent to your vendor when you approve them that includes their login link and password.
Vendor application declined - Your vendor will receive and email when you decline their account request.
Vendor password reset - Contains the password reset link when a vendor requests a password reset.

Messages
Unread messages reminder - Daily email reminders to you and your vendors for unread messages.

How to enable/disable notifications (video recording)

Here's a quick video to show you where you can enable/disable the above notifications.

How to enable/disable notifications

1. Go to Settings
2. Then Communications
3. Next, click Notifications
4. Tick the types of notifications you want to enable (4 and 5)
5. Click the **Save **button to save your preferences

How to Avoid Emails Going To Spam

To avoid notification emails going to spam for some instances, we recommend that you ask your vendors/sellers to add either your White-Label email or our notifications email (support@puppetvendors.com) to their email list for clients (contacts book).

The videos below show the steps on how this can be achieved for both Gmail and Hotmail. We will be more than happy to add more email clients if you have suggestions for them.

When creating a contact, we recommend adding the following information:

First Name: Your Business Name or PuppetVendors
Email: Your Whitelabel Email or support@puppetvendors.com

How to add a contact to your Gmail account (video recording)

How to add a contact to your Hotmail account (video recording)

Updated on: 10/07/2026