• Welcome and Overview

  Welcome to PuppetVendors's help center! We're here to answer your questions. Can't find what you're looking for? Send our support team a note at support@puppetvendors.com! You might wish to share some of the tutorial videos with your vendors. Here's how you are able to do it. How to share a documentation walk-through screen shareSome readers

• Delete Orders / Line Items

  This article shows you how you can delete orders from PuppetVendorsSome readers

• Custom Page - Tabs

  This article demonstrates how you can add multiple tab content on the custom pageFew readers

• Adding your own knowledge base or chat bubble via 3rd party script

  This article will guide you on how you are able to add your own knowledge base embeds or chat bubbles into the app so that you are able to communicate with your vendors directly.Few readers

• First Installation

  When you first install the app, there are chances that your vendors/seller names on your store are not properly set up and you wish to do so before importing your orders in PuppetVendors. Or you realize that a setup/change is required once you have already imported the orders. Note that when you make a change to your vendor/seller value on your Shopify store, Shopify, unfortunately, doesn't update the value to existing orders. And since Shopify doesn't do that, you will have to manually re-assiSome readers

• Merchant Portal - Demo

  This article demonstrates the features and functionality of the Merchant running the marketplace.Popular

• Assigning Products to Vendors

  This article describes how you are able to assign products to your vendors When adding a new product in the Shopify Admin, just make sure that the Vendor field is set up as you wish for it to show in PuppetVendors. Please refer to figure 1 below. This applies to orders with multiple vendors. The app uses this field to identify each vendor product from within an order. When creating a new Vendor within the app, make sure that the Vendor Name matches this field. Assigning Products to VeSome readers

• Real-time Notifications

  The article shows you how you can enable real-time notifications within the app along with how you may avoid these emails going to spam (scroll towards the bottom) NOTE: As new notification options become available. They will show on this same page. Available Notification Options at the moment includes New Order Notifications - You may enable this feature if you would like for your vendors to be notified instantly via email when their items have been sold on your store. Only orders MarkedFew readers

• Real-time Information Sync

  By default, PuppetVendors imports paid or refunded orders every 6 hours out of the box but you can also enable real-time import if you wish so. Here's how you can enable real-time information sync.Few readers

• Calculations

  This article describes how calculations takes place in the app along with the formulas. Gross Sales = Unit Price * Quantity Net Sales = Gross Sales - Discounts - Tax (if tax settings is turned on) Cost Of Items/Cost Of Goods Sold (COI/COG) = Information fetched from the Cost Of Item field in your Shopify Admin Profit (only visible based on calculation settings) = Net Sales - COI/COG Commissions = (Net Sales (Profit will be used based on calculation settings but Net SalesFew readers

• Custom Item (addition + subtraction)

  This article demonstrates how you can add custom item to deduct fees or pay tips to your vendors Use Cases for this includes but is not limited to Subscription - Will need to create entry manually on a periodic basis Shipping Fees Tips Deductions PenaltySome readers