• Welcome to PuppetVendors!

  Welcome to PuppetVendors' Help Center! We are here to answer your questions. Can't find what you're looking for? Send our support team a note at support@puppetvendors.com! You can also share some of the tutorial videos with your vendors. Here's how you are able to do it. How to share a documentation walk-through screen shareSome readers

• Mobile Notifications

  We use a 3rd party app called Pushover to allow for this feature. Download the app from either the Apple App Store or the Google Play Store. Once the app is downloaded, you are assigned a unique user id and an email address for your phone. Go to PuppetVendors, create a new vendor account as usual but use the email address provided by the app this time. (here's the format: mheh93q2to@pomail.net) Make a test order with items belonging to the vendor Wait to receive the push notifiFew readers

• How to re-assign vendors

  Upon installation of the PuppetVendors app, chances are, your vendors/seller names on your store are not properly set up and you would like to do so before importing your orders.  Once you have imported the orders, you may also realize that a setup/change is required.Popular

• Demo - Merchant Portal

  This article demonstrates the features and functionality of the Merchant running the marketplace.Popular

• Pricing - Upgrade to a Paid Plan

  This article shows how you can upgrade from a trial to the base planFew readers

• Pricing - Enabling Add-Ons

  This article shows how you can add functionality by upgrading/enabling add-ons HOW TO ENABLE WHITE-LABEL FEATURE The article describes how you can set up your custom vendor portal domain once you have enabled (upgrade) to add the White-Label add-on. Once you have the domain setup, you willSome readers

• Enable White-Label feature

  The article describes how you can set-up your custom vendor portal domain once you have enabled (upgrade) to add the Whitelabel add-on. Once you have the domain setup, you will also get access to the custom Login and Signup Links. (https://storage.crisp.chat/users/helpdesk/website/cf9bSome readers

• Calculations

  This article describes how calculations takes place in the app along with the formulas. Gross Sales = Unit Price * Quantity Net Sales = Gross Sales - Discounts - Tax (if tax settings is turned on) Cost Of Items/Cost Of Goods Sold (COI/COG) = Information fetched from the Cost Of Item field in your Shopify Admin Profit (only visible based on calculation settings) = Net Sales - COI/COG Commissions = (Net Sales (Profit will be used based on calculation settings but Net SalesFew readers

• Notifications

  These are the steps to enable real-time notifications within the app along with how you may avoid these emails going to spam (please scroll towards the bottom) NOTE: New notification options will show on the same page once available. Available Notification Options at the moment are New Order Notifications - You may enable this feature for your vendors to be notified instantly via email when their items are sold on your shopify store. Notifications will only be sent for orders ‘Marked As PaiSome readers

• Assigning Products to Vendors

  When adding a new product in Shopify Admin, ensure that the Vendor field is set up according to how you wish for it to be shown on PuppetVendors. (Please refer to the image below.) The app uses this field to identify each vendor line item from within an order and it applies to orders with multiple vendors. When creating a new Vendor within the app, the Vendor Name should match this field. Assigning Products to Vendors (https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/imagSome readers

• Import Historical Orders

  This article describes how you can import more than 250 historical orders from Shopify to PuppetVendors. Click on your business name (1) at the top right hand corner of the PuppetVendors portal and then followed by settings (2). Merchant Accounts (https://storage.crisp.chat/users/helpdesk/wFew readers

• Delete Orders / Line Items

  This article shows you how you can delete orders from PuppetVendorsSome readers

• Creating Custom Items

  This is how one can add custom items to deduct fees or pay tips to vendors. It can include such cases but is not limited to Subscription - Will need to create entries on a periodic basis Shipping Fees Tips Deductions Penalty Delete Orders /Line Items (https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/screenshot-116ise9Some readers

• Creating Custom Page - Tabs

  This article demonstrates how you can add multiple tab content on the custom pageFew readers

• Adding your own Knowledge Base or Chat Bubble via third-party script

  This article will guide you on how you are able to add your own knowledge base embeds or chat bubbles into the app so that you are able to communicate with your vendors directly.Few readers

• For Enterprise Plan only - Managing Staff Accounts

  NOTE: This feature is only available to stores on the PuppetVendors - Enterprise Plan only! Please reach out to support for assistance or feature activation.Few readers