• Welcome to PuppetVendors!

  Welcome to PuppetVendors' Help Center! We are here to answer any questions or concerns you may have. PuppetVendors is what you are looking for if you are building A multi-vendor marketplace on Shopify A consignment business (both online only and online + retail store) Selling artist's digital or print art online The application is flexible enough for you to use the individual components to fit your needs like the payouts, products or fulfillment modules. If you require asSome readers

• Demo - Merchant Portal

  This article demonstrates the features and functionality of the Merchant running the marketplace.Popular

• Pricing - Changing your plans on PuppetVendors

  This article demonstrates how you can change your plans on PuppetVendors. First, go to the Pricing tab and then: Choose your base plan depending on the number of vendors you trade with. Choose your feature Add-ons Choose your billing cycle, whether a Monthly or a Yearly plan (get up to 2 months free when you signup for the yearly plan) basis Review your plan before clicking on the Next button, which will take you to Shopify to confirm your plan. ChangingFew readers

• How to add features/add-ons to your existing plan on PuppetVendors

  PuppetVendors has powerful features to support your growth. These are: White-label - aligns with your brand identity. Customize your PuppetVendors portals (merchant and vendor portals) and vendor sign-up and login pages by adding your logo and company domain. Fulfillment - allows your vendors to fulfill orders by item or by bulk, print packing and shipping labels. Visibility Control - regulate data fields visible and editable to your vendors Products - manage the products aFew readers

• How to Import Historical Orders

  This article describes how you can import more than 250 historical orders from Shopify to PuppetVendors. Click on your (1) Business name at the top right-hFew readers

• How to delete orders or items from your reports

  This article shows you how you can delete orders from PuppetVendorsSome readers

• Vendor Identification Tag / Connecting products to vendors

  There needs to be a way to connect products to vendors and vice versa. By default, PuppetVendors allows you to link them using the Vendor field (see below image). However, there will be instances where you are already using the vendor field for something else and need another way to coFew readers

• Assign Products to Vendors

  When adding a new product in Shopify Admin, ensure that the Vendor field is set up as you wish for it to appear on PuppetVendors. Please refer to the image below. Assigning Products to Vendors in Shopify The app uses this field to identify each vendor line item within an order, and it applies to orders with multiple vendors. We refer to this field to automatically split an order by vendor and corSome readers

• How to re-assign vendors

  Upon installation of the PuppetVendors app, chances are, your vendors/seller names on your store are not properly set up and you would like to do so before importing your orders.  Once you have imported the orders, you may also realize that a setup/change is required.Popular

• Notifications

  This article demonstrates how you may enable or disable new order email notifications for each of your vendors and also, how to prevent them from going to spam. Available notification options are: New Order Notifications - Your vendors are automatically notified when they receive a new order. Account Request Notification - You will receive an email notification as soonSome readers

• Customize your email notifications

  This article demonstrates how you can add customized content to your outgoing email notifications. To do this, go to Settings Communications Emails and select which email notification you would like to customize. Custom Content for emails Once you have added your custom content, click on the Save button to save your entries. Custom content for email (https://storaFew readers

• Enable/Disable Order Notifications for Vendors

  This article describes how you can enable/disable order notifications for your vendors. Go to Vendors -Manage Vendors (Commissions and Profiles) Vendors Listing Page Select Vendors by checking the row level checkboxes on the left hand most column to select/de-select a vendor and then followed by the "Bulk Actions" button. Bulk Actions button (https://storage.crisp.chat/uFew readers

• Calculations

  This article describes how calculations take place in the app along with the formulas. Gross Sales = Unit Price * Quantity Net Sales = Gross Sales - Discounts - Tax (if tax settings are turned on) Cost Of Items/Cost Of Goods Sold (COI/COG) = Information fetched from the Cost Of Item field in your Shopify Admin Profit (only visible based on calculation settings) = Net Sales - COI/COG Commissions = (Net Sales (Profit will be used based on calculation settings but Net SalesFew readers

• How to create Custom Items (subscription, shipping fees, tips, etc.)

  This article demonstrates how you can add/deduct charges for additional income from one or more vendors. These can be applied one-time or as recurring charges. Common use cases for custom items are to: Deduct fees Pay tips Charge a monthly Subscription - recurring Shipping Fees Penalty Any payout adjustments Go to Settings Then CustoPopular

• Automated Reporting - Automatically send sales report to your vendors

  This article demonstrates how you can automatically send sales reports to your vendors. Requirements Requires a vendor to have at least one user login account associated with it (Guide: How to create a user login) How to activate automated reporting for a vendor Go to Settings Then go to Automated Reports Select a Vendor (Only vendors with at least one associated email attached can be selected). ChFew readers

• Adding your own Knowledge Base or Chat Bubble via third-party script

  This article will guide you on how you are able to add your own knowledge base embeds or chat bubbles into the app so that you are able to communicate with your vendors directly.Few readers

• How to create tabbed content in the vendor custom page

  This article demonstrates how you can add multiple tab content on the custom pageSome readers

• For Enterprise Plan only - Managing Staff Accounts

  NOTE: This feature is only available to stores on the PuppetVendors - Enterprise Plan only! Please reach out to support for assistance or feature activation. To create Staff Accounts after the feature is activated, go to 'Settings' then 'Enterprise' then 'Staff Accounts'. In this page, click the 'Create Staff Account' button. Create Staff Accounts (https://storage.crisp.chat/users/helpFew readers