Retry a failed payout
Below are instructions on how you can Retry failed payouts or simply Mark the payout as paid if a different payout method was used.
Go to the Payouts tab
Filter the results according to Date range
Next, go to the Paid tab and filter by status - Failed
After choosing the failed payout, click on the View Details button
Click (1) Retry Payout to attempt the same payout using the same payout method previously used.
Click (2) Mark as Paid to indicate that the payout has been settled via an external payout method. This is ideal for payouts where you complete the failed payout via an external method.
7. If you select the Mark as Paid option, choose the payment method from the drop-down menu and enter the details of the payment made before clicking the Submit button
The payout status will be updated to Paid and the details entered will appear under the Reason field and the Batch Retry Info fields.
For added reference, you can watch this video
Go to the Payouts tab
Filter the results according to Date range
Next, go to the Paid tab and filter by status - Failed
After choosing the failed payout, click on the View Details button
Click (1) Retry Payout to attempt the same payout using the same payout method previously used.
Click (2) Mark as Paid to indicate that the payout has been settled via an external payout method. This is ideal for payouts where you complete the failed payout via an external method.
7. If you select the Mark as Paid option, choose the payment method from the drop-down menu and enter the details of the payment made before clicking the Submit buttonThe payout status will be updated to Paid and the details entered will appear under the Reason field and the Batch Retry Info fields.
For added reference, you can watch this video
Updated on: 20/11/2024
Thank you!