Set-up Stripe Payouts
This article provides essential information about the Stripe Payouts feature. Stripe Payouts enables you to send payments to your vendors quickly and securely via either Bank Transfer (ACH) or Card payments.
With the Stripe Payout feature, you can easily pay your vendors directly to their bank accounts (ACH transfers) from within the PuppetVendors app.
Please note that Stripe Connect is currently not supported for merchants in Canada
Merchants should have Standard accounts and vendors should have an Express account
Follow the steps below to activate Payouts via Stripe Connect.
Create a new Stripe Account. Click Here To Signup For A Stripe Account. Log-in if you have an existing Stripe account.
Before starting the Stripe Connect Activation process, please ensure that you are NOT on Test mode. Your view should be similar to the screenshot below.
Activate Stripe Connect by navigating to Connect and clicking on the Get started button or clicking on this link.
Select the Buyers will purchase from you option
Acknowledge liability for refunds and chargebacks if any (this might not be required depending on countries)
Select the Payouts will be split between sellers option
Select E-Commerce as the business industry and click on the Continue button
Select Similar products and services and click on the Continue button
8. Select Onboarding hosted by Stripe when asked Where sellers will create their account?
9. Select Express Dashboard when asked Where will sellers manage their account?
10. Review and confirm your set-up.
Complete your branding (logo, colors and icons) by following the guide on screen. If you do not see this screen, click here.
Once branding is complete, you will need to connect Puppet Vendors to your Stripe account by first fetching your Stripe account API key
Copy the live key.
The live key will look like - sk_live_xxxxx...
Stripe settings on Puppet Vendors and paste the key into the field. Click on Save and then clicking on Test Connection.
Click on the Test Connection button to confirm setup.
Stripe Payout Fees: Stripe Payout fees will vary depending on what country you are based in and if you are doing cross-border transactions. These are Stripe fees, and Puppet Vendors does not control of this nor do we take any cut from this. Visit the Stripe Payouts pricing page to understand costs in your country. The pricing page automatically loads your country specific pricing.
Branding Error
This error is common when testing your Stripe connection. This simply means that you haven't completed your brand settings in your Stripe account.
How to resolve?
You can add your account branding by going to your Stripe Connect settings ( Step 11 above) or going directly to your setting where: https://dashboard.stripe.com/connect/set-up.
Insufficient funds
How to resolve?
You can top-up your Stripe balance to be able to make a payout of the pending amount. Go go top-up your Stripe balance and then retry the failed payout.
Your destination account needs to have at least one of the following capabilities enabled: ...
This is a very common issue you will face if your vendors do not complete their Stripe onboarding process completely and accept the terms.
How to resolve?
Request your vendors to complete the Add your bank account process completely.
Here's an email message you can share with your vendors:
This error typically indicates that Stripe’s terms and conditions haven’t been fully accepted on your account. To resolve this:
Log into your portal.
Navigate to your profile section.
Select "Update Bank Account."
Follow the onboarding steps to completion. Completing these steps ensures your account is fully set up to process future payouts without any interruptions.
Thank you so much for your patience and understanding.
Check eligibility on where Stripe is geographically supported for the payouts feature.
Click Here To Check Eligibility
Reach out to support@puppetvendors.com or live chat for any assistance.
With the Stripe Payout feature, you can easily pay your vendors directly to their bank accounts (ACH transfers) from within the PuppetVendors app.
Please note that Stripe Connect is currently not supported for merchants in Canada
Merchants should have Standard accounts and vendors should have an Express account
Follow the steps below to activate Payouts via Stripe Connect.
Create a new Stripe Account. Click Here To Signup For A Stripe Account. Log-in if you have an existing Stripe account.
Before starting the Stripe Connect Activation process, please ensure that you are NOT on Test mode. Your view should be similar to the screenshot below.
Activate Stripe Connect by navigating to Connect and clicking on the Get started button or clicking on this link.
Select the Buyers will purchase from you option
Acknowledge liability for refunds and chargebacks if any (this might not be required depending on countries)
Select the Payouts will be split between sellers option
Select E-Commerce as the business industry and click on the Continue button
Select Similar products and services and click on the Continue button
8. Select Onboarding hosted by Stripe when asked Where sellers will create their account?9. Select Express Dashboard when asked Where will sellers manage their account?10. Review and confirm your set-up.Complete your branding (logo, colors and icons) by following the guide on screen. If you do not see this screen, click here.
Once branding is complete, you will need to connect Puppet Vendors to your Stripe account by first fetching your Stripe account API key
Copy the live key.
The live key will look like - sk_live_xxxxx...
Stripe settings on Puppet Vendors and paste the key into the field. Click on Save and then clicking on Test Connection.
Click on the Test Connection button to confirm setup.
Stripe Payout Fees: Stripe Payout fees will vary depending on what country you are based in and if you are doing cross-border transactions. These are Stripe fees, and Puppet Vendors does not control of this nor do we take any cut from this. Visit the Stripe Payouts pricing page to understand costs in your country. The pricing page automatically loads your country specific pricing.
Troubleshoot Stripe Errors
Branding Error
This error is common when testing your Stripe connection. This simply means that you haven't completed your brand settings in your Stripe account.
How to resolve?
You can add your account branding by going to your Stripe Connect settings ( Step 11 above) or going directly to your setting where: https://dashboard.stripe.com/connect/set-up.
Insufficient funds
How to resolve?
You can top-up your Stripe balance to be able to make a payout of the pending amount. Go go top-up your Stripe balance and then retry the failed payout.
Your destination account needs to have at least one of the following capabilities enabled: ...
This is a very common issue you will face if your vendors do not complete their Stripe onboarding process completely and accept the terms.
How to resolve?
Request your vendors to complete the Add your bank account process completely.
Here's an email message you can share with your vendors:
This error typically indicates that Stripe’s terms and conditions haven’t been fully accepted on your account. To resolve this:
Log into your portal.
Navigate to your profile section.
Select "Update Bank Account."
Follow the onboarding steps to completion. Completing these steps ensures your account is fully set up to process future payouts without any interruptions.
Thank you so much for your patience and understanding.
Helpful resources
Check eligibility on where Stripe is geographically supported for the payouts feature.
Click Here To Check Eligibility
Reach out to support@puppetvendors.com or live chat for any assistance.
Updated on: 20/11/2024
Thank you!