Payout Creation and Cancellation

This article describes how you can mark items as **paid, cancel, **or **export **Payouts in the merchant portal. This is also reflected in the vendor portal.

Article Content

1. How to create Payouts (video recording)
2. How to create Payouts
3. How to cancel a Payout (video recording)

How to create Payouts (video recording)

How to create Payouts

1. Go to Payouts
2. Under Pending Payouts tab, click the 'Pay' button corresponding to the vendor payout

3. This part of the page shows the item inclusions included in the Payout
4. Shows the date range for the payout items
5. You can choose to pay with Stripe or PayPal connected to your account
6. Click the 'Log payouts outside of the app' button for the options to appear. Choose the payment method you will use for the payout
7. You can add your comments on this field. Can be payment details: reference numbers and the likes.
8. Choose your payout date
9. Click this option to notify your vendor of the payout
10. Click the 'Mark as Paid' button

This will move this payout record from the Pending Payouts tab to Completed Payouts and marked as 'Paid'.

How to cancel a Payout (video recording)

There might be instances where you need to cancel a paid payout, this video guide shows you how.

Updated on: 03/02/2026