Articles on: Payouts

Retry a failed payout using a different payout method

Below are the instructions on how you can mark failed payments as paid if you have processed the payment outside of PuppetVendors.

Go to the Payouts tab
Filter the results according to Date range
Payouts tab
Next, go to the Paid tab and filter by status - Failed
Filter by Failed status
After choosing the failed payout, hit the View Details button
View Details
Click the Mark as Paid button
Mark as Paid
Choose the payment method from the drop-down menu and enter the details of the payment made before clicking the Submit button
Payment method and details
Status will be updated to Paid and the details entered will appear under the Reason field and the Batch Retry Info fields.
Batch Retry Info

For added reference, you can watch this video

Updated on: 16/05/2024

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