Retry a failed payout using a different payout method
Below are the instructions on how you can mark failed payments as paid if you have processed the payment outside of PuppetVendors.
Go to the Payouts tab
Filter the results according to Date range
Next, go to the Paid tab and filter by status - Failed
After choosing the failed payout, hit the View Details button
Click the Mark as Paid button
Choose the payment method from the drop-down menu and enter the details of the payment made before clicking the Submit button
Status will be updated to Paid and the details entered will appear under the Reason field and the Batch Retry Info fields.
For added reference, you can watch this video
Go to the Payouts tab
Filter the results according to Date range
Next, go to the Paid tab and filter by status - Failed
After choosing the failed payout, hit the View Details button
Click the Mark as Paid button
Choose the payment method from the drop-down menu and enter the details of the payment made before clicking the Submit button
Status will be updated to Paid and the details entered will appear under the Reason field and the Batch Retry Info fields.
For added reference, you can watch this video
Updated on: 16/05/2024
Thank you!