• How to exchange an item if a customer returns an item

  This article demonstrates how to process an item exchange on your Shopify store so it reflects correctly in PuppetVendors. Here are the steps on how to exchange an item for customer returns: Go to Shopify, choose the order for the item exchange, and click the Return button Return button 2. Select and add a quantity for the item to be exchanged. 3. Choose a reason for the return (exchangFew readers

• How to process an order refund (partial or full order)

  This article demonstrates how to process a partial or full refund on your Shopify store so it reflects correctly in PuppetVendors. To refund orders in PuppetVendors, please take the following steps: Go to Shopify, choose the order which will be refunded and click the Refund button (1). Refund button For Partial Refunds, choose one or more items (but not all) to be refunded. It isFew readers

• How to process order cancellations

  This article demonstrates how to cancel an order on your Shopify store so it reflects correctly in PuppetVendors. To cancel an order, go to Shopify and click on the order you want to cancel. Click the More Actions (1) button and choose Cancel Order (2). Cancel Order option The following pop-up window will appear (Image: Refund Now). You can then choose the option to refund the itFew readers

• How to refund shipping charges

  This article demonstrates how to process a shipping refund on your Shopify store so it reflects correctly in PuppetVendors. For instances wherein there are some shipping errors - wrong address, shipping method and the likes, you can issue refunds for the shipping charges. Here are the steps to do it: Go to Shopify Admin Orders and choose the order wherein the shipping charges will be refunded. Click the Refund button This page will appear. Click the box to Refund ShippinFew readers