• Welcome to PuppetVendors!

  Welcome to PuppetVendors' Help Center! We are here to answer your questions. Can't find what you're looking for? Send our support team a note at support@puppetvendors.com! You can also share some of the tutorial videos with your vendors. Here's how you are able to do it. How to share a documentation walk-through screen shareSome readers

• Demo - Merchant Portal

  This article demonstrates the features and functionality of the Merchant running the marketplace.Popular

• Pricing - Upgrade to a Paid Plan

  This article shows how you can upgrade from a trial to a paid plan. Choose your base plan depending on the number of vendors you trade with. Choose your feature add-ons Choose your billing cycle whether monthly or yearly Review your plan before hitting the 'Next' button that routes you to Shopify to activate your plan Upgrading to a Paid Plan For easy reference, here is a video guide fraFew readers

• Pricing - Enabling Add-Ons

  This article shows how you can add functionality by upgrading/enabling add-ons HOW TO ENABLE WHITE-LABEL FEATURE The article describes how you can set up your custom vendor portal domain once you have enabled (upgrade) to add the White-Label add-on. Once you have the domain setup, you willSome readers

• How to add features/add-ons to your existing plan on PuppetVendors

  This article will guide you on how to add feature/s on your existing plan.Few readers

• How to Import Historical Orders

  This article describes how you can import more than 250 historical orders from Shopify to PuppetVendors. Click on your business name (1) at the top right-hand corner of the PuppetVendors portal and then go to Settings (2). Merchant Settings UnFew readers

• How to delete orders or items from your reports

  This article shows you how you can delete orders from PuppetVendorsSome readers

• Vendor Identification Tag / Connecting products to vendors

  There needs to be a way to connect products to vendors and vice versa. By default, PuppetVendors allows you to link them using the Vendor field (see attached figure). However, there will be instances where you are already using the vendor field for something else and need another way tFew readers

• Assigning Products to Vendors

  When adding a new product in Shopify Admin, ensure that the Vendor field is set up according to how you wish for it to be shown on PuppetVendors. (Please refer to the image below.) The app uses this field to identify each vendor line item from within an order and it applies to orders with multiple vendors. When creating a new Vendor within the app, the Vendor Name should match this field. Assigning Products to Vendors (https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/imagSome readers

• How to re-assign vendors

  Upon installation of the PuppetVendors app, chances are, your vendors/seller names on your store are not properly set up and you would like to do so before importing your orders.  Once you have imported the orders, you may also realize that a setup/change is required.Popular

• Notifications

  These are the steps to enable real-time notifications within the app along with how you may avoid these emails from going to spam (please scroll towards the bottom) NOTE: New notification options will show on the same page once available. Available Notification Options are: New Order Notifications - You may enable this feature for your vendors to be notified instantly via email when their items are sold on your Shopify store. Notifications will only be sent for orders ‘Marked As Paid’. *AcSome readers

• Customize your email notifications

  You can customize the content on your outgoing email notifications. To do this, go to 'Settings' 'Communications' 'Emails' and choose which email notification you would like to customize. Custom Content for emails Once you have added your custom content, click on the 'Save' button to save your entries. Custom content for email (https://storage.crisp.chat/users/helpdesk/website/cf9b185a0b087000/cc2Few readers

• Enable/Disable Order Notifications and Digital Product Emails

  This article describes how you can enable/disable order notifications and digital product emails. Go to Vendors -Manage Vendors (Commissions and Profiles) Vendors Listing Page Select Vendors by checking the row level checkboxes on the left hand most column to select/de-select a vendor and then followed by the "Bulk Actions" button. Bulk Actions button (https://storage.crisp.chat/users/helpdesk/Few readers

• Mobile Notifications

  We use a 3rd party app called Pushover to allow for this feature. Download the app from either the Apple App Store or the Google Play Store. Once the app is downloaded, you are assigned a unique user id and an email address for your phone. Go to PuppetVendors, create a new vendor account as usual but use the email address provided by the app this time. (here's the format: mheh93q2to@pomail.net) Make a test order with items belonging to the vendor Wait to receive the push notifiFew readers

• Calculations

  This article describes how calculations take place in the app along with the formulas. Gross Sales = Unit Price * Quantity Net Sales = Gross Sales - Discounts - Tax (if tax settings are turned on) Cost Of Items/Cost Of Goods Sold (COI/COG) = Information fetched from the Cost Of Item field in your Shopify Admin Profit (only visible based on calculation settings) = Net Sales - COI/COG Commissions = (Net Sales (Profit will be used based on calculation settings but Net SalesFew readers

• How to create Custom Items (subscription, shipping fees, tips, etc.)

  This article demonstrates how you can add or deduct total payouts for one or more vendors. Common use cases for custom items are to Deduct fees Pay tips Subscription - recurring Shipping Fees Penalty Any payout adjustments Go to Settings Custom Items and under Create Custom Item part, fill out all the necessary details - Title, Amount, choosePopular

• Activate Automated Reporting - Automatically send sales report to your vendors

  This article demonstrates how you can send sales reports to your vendors automatically. Requirements Requires a vendor to have at least one user login account associated with it (Guide: How to create a user login) How to activate automated reporting for a vendor Go to Settings Then go to Automated Reports Select a Vendor (Only vendors with at least one associated email attached can be selected) and choose a seFew readers

• Adding your own Knowledge Base or Chat Bubble via third-party script

  This article will guide you on how you are able to add your own knowledge base embeds or chat bubbles into the app so that you are able to communicate with your vendors directly.Few readers

• How to create tabbed content on the vendor custom page

  This article demonstrates how you can add multiple tab content on the custom pageSome readers

• For Enterprise Plan only - Managing Staff Accounts

  NOTE: This feature is only available to stores on the PuppetVendors - Enterprise Plan only! Please reach out to support for assistance or feature activation. To create Staff Accounts after the feature is activated, go to 'Settings' then 'Enterprise' then 'Staff Accounts'. In this page, click the 'Create Staff Account' button. Create Staff Accounts (https://storage.crisp.chat/users/helpFew readers